We will be unable to issue a refund in the event that the government of your destination country chooses to rescind the approval of your visa authorization. We strongly recommend and suggest that you confirm your visa authorisation status prior to reserving a flight or checking in to a flight to your destination country.
We are a private company and as such not affiliated with any government entities and therefore we would like to stress that any decisions relating to the admission of a country are solely at the discretion of the relevant customs and border protection office. If for any reason your application is rejected you will have the opportunity to appeal the decision.
Schengen support application cancellations are subject to a $75 administration fee for any refunds. We can only issue refunds for applications if cancelled before the initial work begins. When refunding service fees, we include any monies that are paid directly to us for processing your application however this unfortunately does not include any fees charged to you by a third party such as card processing fees incurred during the processing of your payment.
We always process refunds in USD currency. Any exchange rate will be calculated and determined by your debit/credit card company and therefore we shall not and cannot take any responsibility for any fluctuation in refund amounts based on the changes in the exchange rate or fees charged by your card provider. Any refunds processed shall be credited to the original card used for purchase. The reason for this is to prevent theft, loss, fraud and for your security.
Refunds can take up to 30 days to process. Once your bank accepts your refund you should see the refund within 7 working days on your statement.
Should you not see the reason for your refund request listed here or have any further question in regards to refunds please contact us.
Information Collection, Use, and Sharing:
Your Access to and Control Over Information:
It is your right to opt out of any further contact from us at any time. You can exercise that right by contacting us via the email address displayed on our site, you can also use this method to see what, if any data we hold on you, instruct us to remove any data we hold on you, advise of any concerns regarding the handling/use of your data and correct and/or change any data we have about you.
We always take appropriate precautions to protect your information. When you provide sensitive information via the website this information is protected both offline and online. Whenever we collect sensitive information from you such as credit/debit card data we ensure that this information is encrypted and securely transmitted to us. To verify this, look for an icon shaped like a closed lock in the top search bar or ‘https” at the beginning of the web page address. Whilst we protect your sensitive information online by using encryption, we also take steps to protect you offline. Only certain employees who require your information to complete a task such as customer service or billing shall be granted access to information that is personally identifiable. The servers and computers in which your personally identifiable information is stored is protected in a secure environment.
To successfully register on this site a user is required to complete the online registration form and is also required to provide certain information such as name and email address. We will use this information to contact you in regards to the services/products you have enquired about. There is also an option to provide more information in regards to gender or age however you are under no obligation at this stage to provide it.
When buying from us we require information from you on our order form, you must provide certain information such as name, email address, financial information including card number and expiration date. The information provided is used for billing purposes and to fulfil your order, we may also use this information to contact you if we have trouble processing your order.
You should be aware that where this site contains links to third party sites that we do not control the sites accessed through following the links. We shall not be held responsible for the privacy policies or content on sites that we do not control. The presence of a third-party link on our site does not imply any approval of services or goods, endorsement of any kind or opinions or any other material(s) whatsoever made available through or on sites that we do not control nor shall we be liable or responsibility for the opinions expressed by a third party through or on our site.
Disclaimer and Limitation of Liability:
- As permitted by law and subject to paragraph (D) below we exclude and shall not be liable for any damages(s), loss and liability regardless of whether caused by our negligence or not for any/all wasted time, all lost profits, opportunities, corruption/loss of data and goodwill and all of the consequential and all indirect and punitive loss arising in relation to or from the use of this site and/or the serviced provided through it or information on it whatsoever arising in tort (including negligence, contract, statute or otherwise even if we had been made aware or it was reasonably foreseeable of the possibility of such liability/loss/damage(s).
- As permitted by law and subject to paragraph (D) below, our total financial liability in respect to direct damage, loss or other direct liability whatsoever whether tort (including negligence), stature, in contract or otherwise shall be limited per series of related claims or per claim to £100.00
This site is made available to you by Informative Media, All rights reserved.
Our hours of business are 09:00 to 17:00 weekdays excluding Bank Holidays.
You can contact us by using the contact us facility on this site.
Rights of Third Parties:
Under the Contracts (Rights of Third Parties) Act 1999 no one other than you or ourselves have any right to enforce any of these terms without regard of whether a person has been named and identified as a class member or answering to a particular description. To avoid any doubt please note that nothing within this clause affects the rights of any transferee or assignee.
The use of this site and the service provided is governed solely by English law and you shall agree, irrevocably to submit any dispute or claim which arises in relation to, in connection with or arising from this site including any use you make of it and or the opportunities and service offered through it to the jurisdiction of the English courts.
Passport and Visa:
Prior to any travel, you are required to consult with the consulate or embassy for the correct information as requirements may change and it is your responsibility to check for up to date information prior to any departure. Regrettably, we cannot and shall not accept any liability should you be refused entry onto a flight or into any country due to failing yourself to carry the correct and valid passport. Health: You should consult a doctor for the possibility of any required inoculations for travel as these can change at any time and it is your responsibility to check this prior to travelling. You should check the department of health leaflet “The Traveller’s Guide to Health” (T4) for any health requirements for your destination. You should accept it is your responsibility to follow any medical advice and obtain all relevant medication prior to travelling.
Users of this site and the offered service do so on the strict understanding that the offered service and or the website is not an advisory service and should not be used or relied upon when making any decision regarding travel or other matters. None of the information contained within this site is provided using warranties implied or expressed relating to the fitness for purpose or accuracy or security of any components or compatibility of any components of the offered service or website.
Uninterrupted availability of the website and or the offered service is not guaranteed by the company, neither is any statement or representation contained within the website will be error free.